Shipping policy

SHIPPING POLICY

We work with verified manufacturers in the U.S., Europe, and Asia. Orders to the EU may be shipped from local warehouses.

Estimated processing time: up to 3 business days (Monday to Friday).

A confirmation email with a tracking link will be sent once your order is processed.

Destination | Estimated Time | Notes
European Union | 7–10 business days | Islands may take up to 15 days

Events such as extreme weather, strikes, customs delays, or periods of high demand may affect delivery times.

If 20 business days pass without receiving your package, contact us at contact@usekove.com.

Tracking information will be sent by email when your package is dispatched.

You can also track your order through your account.

Please ensure your shipping address is entered correctly.

Returned packages may be:

Carriers typically make one delivery attempt and may leave the package at a pickup point for 7–10 days.

If the package is not collected, it may be returned to the sender.

Orders shipped outside your region may be subject to VAT, import duties, or other customs fees.

If this occurs, contact us at contact@usekove.com and we will offer a solution.

An order may arrive in multiple packages with separate tracking numbers.

If delivery exceeds 30 days, you may choose between:

Write to us through the contact form or at contact@usekove.com.