Refund policy
RETURN AND EXCHANGE POLICY
Guaranteed Satisfaction
At Kove, we always strive for your satisfaction. This policy ensures a clear and fair process.
General Conditions
Contact us through our form or by email at contact@usekove.com.
Accepted Reasons
3.1. Withdrawal / Change of Mind
You have up to 30 calendar days from receiving the product.
The product must:
- Be in its original packaging
- Show no signs of use
- Include all accessories
If approved, you will receive a return label valid for 7 days.
3.2. Manufacturing Defects
Requests must be made within 30 days.
This does not cover:
- Accidental damage
- Improper use
3.3. Damaged Product Upon Arrival
Refuse the delivery or request an immediate return.
Please attach photos of the damage.
3.4. Incorrect Product
You must request the exchange within a maximum of 7 calendar days.
3.5. Inspection and Resolution
Once received, the product will be inspected within 10 business days.
If approved, a refund will be issued.
3.6. Proofs
You must attach photos or videos clearly showing the issue.
3.7. Customer Responsibility
It is the customer's responsibility to choose the correct model/color when purchasing.
Refund Options
4.1. Store Credit
Valid for the same amount towards future purchases.
4.2. Credit Card
Refunds are processed according to the card issuer's timelines (1–2 billing cycles).
4.3. Chargebacks
If the product was delivered but payment was reversed, return will be requested.
4.4. Bank Transfer
Refund within up to 10 business days to the original account.
4.5. Other Cases (Lost, Out of Stock)
Processed within 5 business days.
Questions
Contact us through the website or by email at contact@usekove.com.